IGA Africa
Subscription, Cancellation and Refund Policy
This policy explains recurring access, cancellation, failed payments, and how to request a refund.
Effective: 18 October 2026 · Last updated: 18 October 2026
1. Before purchase
The checkout screen identifies the product, price, currency, billing period, included access, and whether renewal is automatic. Confirm those details before paying. Taxes or payment-provider charges may apply where shown.
2. Subscriptions and cancellation
You may cancel a renewing subscription before the next billing date using the available subscription controls or by contacting support. Cancellation stops future renewal and ordinarily leaves access available through the paid period.
Deleting an account does not automatically settle an outstanding balance or cancel a subscription managed by an app store or external provider. Cancel with that provider as well.
3. Refund requests
Send a request to iga.africa@keplercollege.ac.rw with the account email, transaction reference, purchase date, item, and reason. Do not send full payment credentials.
Refund eligibility depends on applicable law, the checkout terms, whether access or digital content was substantially used, duplicate or unauthorized payment, technical failure, and any provider rules. Nothing here limits a mandatory statutory refund right.
4. Provider-managed purchases
If a purchase is billed by Apple, Google, or another payment provider, cancellation and refund processing may need to be completed through that provider under its rules. IGA Africa support can help identify the correct route.
5. Failed payments and plan changes
Access may be limited after a failed or reversed payment. Any plan or price change will be shown before it applies; where required, we will provide advance notice and an opportunity to cancel.